Kajal Kiran

Scrum Master

Aug. 2024 - Present

JerseySTEM.org

Overview: JERSEYSTEM is a grassroots 501(c) nonprofit organization bringing science, technology, engineering, and math (STEM) education to middle school girls in underrepresented communities in New Jersey.

Key Responsibilities:

• Established tailored Jira workflows for different Scrum teams, optimizing task tracking and reporting mechanisms; led to a 40% decrease in project bottlenecks and increased transparency among stakeholders.
• Collaborated with stakeholders on defining product vision through detailed requirement gathering sessions, ensuring alignment between business goals and technical specifications.
• Developed comprehensive project requirement templates in Confluence, ensured consistency across documentation; led to a 20% increase in clarity for project deliverables, minimizing scope creep and boosting on-time project delivery.

Student Assistant

Jul. 2023 - Jun. 2024

University of Buffalo School of Management, NY, USA

Overview: The University at Buffalo celebrated its centennial this year, and I was honored to be part of the festivities as a member of the centennial batch. Among the various celebrations, a notable event was the Eastern Great Lakes Analytics Conference. As a Student Assistant, I was responsible for the digital program.

Key Responsibilities:

• Collaborated with stakeholders to gather requirements for designing and developing the digital program for the EGLA Conference.
• Conducted market research, analyzed business models, go-to market strategy and performed financial forecasting for a gamified green education and e-commerce sustainability product(sustain), earning semi-finalist status at the NYBP competition.
• • Implemented and analyzed Google Analytics for e-commerce platform Woodygrass, executed SEO and SMM audits, optimized website performance, and conducted A/B testing to enhance UI/UX and conversion rates, sales, managing the project to ensure timely and successful delivery of optimization initiatives using agile methodologies.

Manager, PM

Oct. 2021 - May. 2022

FITTR, Maharashtra, India

Overview: FITTR is India's largest curated marketplace for certified nutrition and fitness consultants, and it hosts the world's largest online nutrition and fitness community. The company's vision is to create a global community of one billion people engaged in physical, emotional, and mindful well-being. The FITTR App serves as a comprehensive solution for all fitness goals, offering a suite of free tools and a highly engaged community of like-minded fitness enthusiasts.

Key Responsibilities:

• Developed and executed the product strategy aligned with FITTR's vision to enhance user engagement and satisfaction.
• Collaborated with stakeholders to define the product roadmap, prioritizing features based on user needs, market trends, and business goals.
• Led cross-functional teams to deliver high-quality features that improve the user experience and address customer pain points.
• Conducted extensive user research and gathered feedback to inform product decisions, ensuring the app meets the evolving needs of the fitness community.
• Performed in-depth market analysis to identify opportunities for growth and differentiation in the competitive fitness app landscape.
• Monitored industry trends and competitor activities to keep the product offering relevant and innovative.
• Engaged with internal and external stakeholders, including developers, designers, marketing teams, and fitness consultants, to align product goals and deliverables.
• Communicated product vision, progress, and updates to stakeholders through regular presentations and reports.
• Implemented analytics and tracking tools to measure product performance, user engagement, and retention metrics.
• Analyzed data to identify areas for improvement and optimize the user experience, leading to increased app usage and customer satisfaction.

Consultant

Jul. 2018 - Oct. 2021

CAPITA, Maharashtra, India

Overview: CAPITA is a leading provider of business process services, leveraging data, technology, and 50,000 colleagues to deliver innovative solutions and simplify connections worldwide. CAPITA's Human Resources team in Pune manages the HR needs of two business units, supporting 2,000 employees across three locations.

Key Responsibilities:

• Led a team of 7 to develop an MVP of an enterprise-level HR software solution, achieving 85% accuracy, reducing timelines by overall 5 workdays, streamlining the employee lifecycle by 50%, and enhancing compliance and overall efficiency by 40%.
• Facilitated scrum ceremonies, customizing the format to align team needs, increased team velocity by 20%.
• Monitored team velocity, tracked progress on user stories, facilitated cross-functional collaboration, removed impediments, and optimized processes, resulted in 10% increase in sprint goal achievement and a 15% boost in productivity.
• Create detailed business requirements documents (BRDs), functional requirements documents (FRDs), use cases, process flows, and other documentation to clearly articulate project requirements and specifications.
• Collaborate with QA teams to ensure solutions meet business requirements and quality standards, participating in testing activities, reviewing test cases, validating results, and engaging in UAT testing.
• Managed budget, timeline, ensuring team operation within allocated resources and schedules.
• Organized training on Agile-Scrum best practices, fostered cross-functional collaboration and improved team performance.

Full Stack Developer

Jan. 2015 - Jun. 2018

QED42, Maharashtra, India

Overview: QED42 is a leading technology and design company providing B2B solutions that create engaging digital experiences through agile methodology, diverse skills, and innovative technologies.

Key Responsibilities:

• Executed Agile and Scrum methodologies for e-commerce website development, achieved a 95% improvement in website SEO and elevated site's search engine results pages (SERPs) to top 3.
• Enhanced website efficiency by 90% by refining technical requirements for multilingual websites, boosting scalability, functionality, performance, accessibility, and security.
• Maintained technical and user documentation on Confluence to ensure transparency and document learnings.
• Managed concurrent projects, maintained database configurations, and conducted Drupal training for trainees.

Masters of Science, Management Information Systems ( STEM )

Jul.2023 - Jun. 2024

University at Buffalo, NY, USA

Relevant Courses

1. Digital Product Management
2. System Analysis and Design
3. Technology and Innovation
4. Management of IT Projects
5. IT Process Quality Management Lean Six Sigma
6. Web Analytics for e-Commerce
7. Predictive Analytics
8. Database Management
9. Cloud Data Warehousing and Data Engineering
10. CRM Applications Consulting Practices( Salesforce)

Bachelor of Technology, Computer Science and Engineering ( STEM )

Aug. 2011 - Nov. 2015

Lovely Professional Univerisity, Punjab, India